I am still incredibly grateful for my recent guest post on tipping. It inspired my response that discussed the economics of tipping. It also raised a few other interesting points that I am now learning are common misconceptions about restaurants. For people who have never worked in a restaurant, these misconceptions can easily be mistaken […]
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The Greatest Customer Complaint Response Ever
I had lunch today with my friends Emma and Senor Esparza. Â They ate at Justus Drugstore last night. Â Justus is on the outermost outskirts of what could be considered Kansas City. Â In the few years that it has been open it has developed a reputation of being well worth the drive. Â I personally have never […]
Story Time: Injuries
From the statistics I get through WordPress, I can tell that about half my traffic comes from search engines. Which is cool and I enjoy seeing what people search for to end up at my blog. The other half is people who came here via a link someone posted or have the page bookmarked. For […]
About The Author
David Hayden was born and raised in Kansas City, Missouri. He took his first serving job in 1996. Since that time, he has worked for over a dozen different restaurant companies. He has held both hourly and salaried positions at independent and corporate restaurants. He has waited on over 100,000 guests and trained hundreds of servers. He has been named "Best Server in Kansas City" the last three years by the local weekly paper.
