There have been several instances while writing posts for this blog where I have felt the need to place blame for the things that drive me crazy about the restaurant business. I have always managed to stop short of that because I do not want this to be a blog that complains about the problems we are all aware of. My mission is a little different. I want to help servers make more money by exceeding their guests’ expectations. Whenever I find myself kvetching too much I only have too look at the Woody Guthrie quote that I keep hanging above my computer to get me back on track.
I consider myself fortunate to have worked with some great “old school” waiters who instilled in me a respect for the industry and the way things used to be. I have heard tales of the days when people dressed for dinner, left the kids at home, and did not ask for ranch on their Caesar salads. Since I did not cause the mass corporate casual restaurant to become the norm, I do not complain about it. I try to adapt to a world where anyone with a yahoo username can be a food critic and hundreds of cooking shows allows everyone to consider themselves a chef de cuisine. I do so because this is an industry that I love and respect.
Read the full post at The Manager’s Office